Who we are
Adal Ceramics (“I”, “me”, “my”) is committed to protecting your privacy and handling your personal information responsibly.
My website address is: https://adalceramics.com.
This Privacy Policy explains what information is collected when you visit my website, place an order, or get in touch, and how that information is used.
Information I collect
When you browse the website
While you visit the website, certain information may be collected automatically, including:
- Products you’ve viewed, so the website can display recently viewed items.
- Your IP address, browser type and general location, which help with security, website performance, tax calculations and shipping estimates.
- Cookies that keep track of your shopping basket and remember certain preferences while you browse.
For more information, please see the Cookie Policy.
When you place an order
When you buy from my shop, you may be asked to provide:
- Your name
- Billing address
- Delivery address
- Email address
- Telephone number (optional, but recommended for delivery updates)
- Payment information
- Account details (if you choose to create an account)
This information is used to:
- Process and fulfil your order
- Send order confirmations and shipping updates
- Respond to questions, returns or refund requests
- Process payments securely
- Prevent fraudulent transactions
- Comply with legal and tax obligations
- Improve the website and customer experience
- Send marketing emails only if you have chosen to receive them
How long we retain your data
Order records are generally retained for 6 years to comply with UK tax and accounting requirements.
This may include:
- Your name
- Email address
- Billing address
- Delivery address
- Order history
Who has access to your information
Adal Ceramics is a small independent business run by one person.
Only I have access to the personal information you provide, and only for the purposes of processing orders, responding to enquiries and providing customer support.
Sharing your information
Your personal information is only shared where necessary to provide the services you’ve requested.
This includes:
- Royal Mail, so your order can be delivered.
- Payment providers, including PayPal and the secure card payment provider used by this website, to process your payment.
- Website hosting and technical service providers where necessary to keep the website operating securely.
I never sell or rent your personal information to third parties.
Payments
Payments are processed securely by trusted third-party payment providers.
If you choose to pay using PayPal, certain information required to complete your purchase (such as your name, billing details and order total) will be shared with PayPal.
If you choose to pay by card, your payment information will be processed securely by the website’s card payment provider. I do not see or store your full card details.
Please refer to the relevant payment provider’s privacy policy for more information about how they process your data.
Your rights
Under UK data protection law, you have the right to:
- Request access to the personal information I hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information where appropriate.
- Object to or restrict certain types of processing.
- Withdraw your consent where processing is based on consent.
Please note that I may need to retain certain information where required by law, for example for tax and accounting purposes.
Contact
If you have any questions about this Privacy Policy or how your personal information is handled, please get in touch using the contact form on this website or by emailing me at the email address listed on my Contact page.